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Family Crisis Unit

The Knox County Sheriff’s Office’s Family Crisis Unit was established in 1995 and is responsible for investigating incidents of domestic violence, child Abuse, and elder abuse. In addition to investigating these incidents, the unit also provides immediate safety crisis counseling information and support to victims of these crimes. The Family Crisis Unit investigates more than 5,000 cases annually. 

The Family Crisis Unit is under the supervision of Assistant Chief Deputy Jeanette Harris, Captain Brad Hall, and Lt. Greg Faulkner. The investigating body of the unit is comprised of eight detectives, one officer, four victim advocates, one computer forensic examiner and one case manager. An assigned detective and victim advocate are available and on call 24 hours a day.

The Family Crisis Unit is located at the Family Justice Center, 400 Harriet Tubman St., Knoxville, Tennessee 37915. The Family Justice Center was created and began operation in May 2006, when Knox County and Knoxville City were awarded a grant in the amount of $1,077, 000.00 from the U.S. Department of Justice. The Family Justice Center is the hub of 60 partnering agencies working together to provide assistance and education pertaining to domestic violence, child abuse and elder abuse. These agencies include, but are not limited to: The District Attorney General’s Office, Knoxville Police Department, Adult Protective Services, Department of Children Services, KCSO Animal Control, and Knox County Schools.  The Knoxville Family Justice Center is one of the first centers established in the nation and has become a model for other agencies in the development of their own Family Justice Center.

Additionally, the cycle of domestic violence does not usually end, but escalates in both severity and frequency the longer a victim waits before taking action. There is information and assistance available to help break the cycle of violence. You may start by contacting the Knox County Sheriff’s Office Family Crisis Unit Monday-Friday from 8:00 a.m. until 4:30 p.m. at (865) 215-6820. After 4:30 p.m., you may call (865) 215-2243. In the event of an emergency, please dial 911.

  • Local Domestic Violence Hotline: (865) 521-6336
  • National Domestic Violence Hotline: (800) 799-7233


  1. You may file a criminal complaint with the District Attorney General’s Office (DA)
  2. You may request a protective order which may include the following:
    1. An Order preventing the abuser from committing another domestic abuse.
    2. An Order requiring the abuser to leave your household.
    3. An Order preventing the abuser from harassing you or contacting your for any reason.
    4. An Order giving you or the other parent custody or visitation with your minor child or children.
    5. An Order requiring the abuser to pay money to support you and the minor child if the abuser has a legal obligation to do so.
    6. An Order preventing the abuser from stalking you.

Family Crisis Unit

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