KCSO CORRECTIONS

The Knox County Sheriff’s Office is designated with housing individuals incarcerated in Knox County.  Utilizing three facilities, the Corrections Division is designated to maintaining the safety and security of these facilities, those housed within, and thus Knox County citizens.

KCSO wall badge

Leadership

Facility Commanders

Roger D. Wilson Detention Facility

Chief Brian Bivens

Chief Bivens began his career with the Knox County Sheriff’s Office in 1994. Brian is a graduate of the University of Tennessee with a Bachelor of Arts Degree in Sociology, concentrating in Criminal Justice. He is also a Certified Law Enforcement Officer and currently holds the rank of Assistant Chief. Brian is a Certified Jail Manager by the American Jail Association and a Certified Correctional Executive through the American Correctional Association. He is also a proud graduate of the National Jail Leadership Command Academy Class # 24 and mentor to Class #30. Brian has been an ACA auditor since 2012 and a DOJ PREA auditor since 2016. Brian is currently enrolled at Sam Houston State University’s Criminal Justice Master’s Program.

Captain Paul Cooper

Captain Paul Cooper began his career with the Sheriff’s Office in January 2007. During this time he has served as a Corrections Officer, Corporal, Sergeant, and Lieutenant. He has held positions in Housing, the Intake Release Center, Corrections Training Division, and as the Security Director. He is currently the Assistant Facility Commander at the Roger D. Wilson Detention Facility, where he oversees the daily operations of the jail.

Captain Paul Cooper

Captain Paul Cooper began his career with the Sheriff’s Office in January 2007. During this time he has served as a Corrections Officer, Corporal, Sergeant, and Lieutenant. He has held positions in Housing, the Intake Release Center, Corrections Training Division, and as the Security Director. He is currently the Assistant Facility Commander at the Roger D. Wilson Detention Facility, where he oversees the daily operations of the jail.

Captain Steven Patrick

Captain Steven Patrick began his career with the Knox County Sheriff’s Office in March of 1994 after serving proudly as a Military Policeman in the United States Army.  He worked as an officer in corrections until he was promoted to his first supervisory position in January 2002. He is a graduate of the Knox County Sheriff’s Officer Regional Academy. His specialties are in Booking, Release and he is the Corrections STG/Gang unit Commander. He is currently assigned to the Roger D. Wilson Detention facility as an Assistant Facility Commander.

Knox County Jail

Captain Jimmy Stephens

Captain Jimmy Stephens began his employment with the Knox County Sheriff’s Office in 1999 at the Knox County Jail located downtown. Beginning his career assigned as an officer in the housing unit, he was quickly accepted into the Knox County Regional Training Academy in 2000.  After graduating the Regional Academy, Captain Stephens rose in rank to Corporal followed soon after as Sergeant in housing.  During this time, Captain Stephens was also tasked with being the Security Director for the Corrections Unit and was promoted to Lieutenant.  In February of 2015, he was promoted to Captain and assigned to oversee the Corrections Training Unit until being placed as Assistant Facility Director of the Roger D. Wilson Detention Facility.  Captain Stephens is currently the Facility Commander at the Knox County Jail.

Lieutenant Aaron Turner

Lieutenant Turner began his career with Knox County in February of 2000, joining the Knox County Sheriff’s Office in August of 2003. Having an extensive career with the Knox County Sheriff’s Office Corrections Division, Lieutenant Turner began his service as an Officer in the Housing Unit, working his way to the rank of Corporal and then further promoted to Unit Sergeant. He also had the opportunity to be assigned as the Intake Release Director as well as Shift Commander at the Roger D. Wilson Detention Facility. Currently, Lieutenant Turner is the Assistant Facility Commander at the Knox County Jail in downtown Knoxville.

Lieutenant Aaron Turner

Lieutenant Turner began his career with Knox County in February of 2000, joining the Knox County Sheriff’s Office in August of 2003. Having an extensive career with the Knox County Sheriff’s Office Corrections Division, Lieutenant Turner began his service as an Officer in the Housing Unit, working his way to the rank of Corporal and then further promoted to Unit Sergeant. He also had the opportunity to be assigned as the Intake Release Director as well as Shift Commander at the Roger D. Wilson Detention Facility. Currently, Lieutenant Turner is the Assistant Facility Commander at the Knox County Jail in downtown Knoxville.

Knox County Work Release Center

Captain Robert Anderson

Captain Robert Anderson began working for the Knox County Sheriff’s Office in 1990 at the age of Twenty. 3 years later, he was accepted and graduated the Tennessee Law Enforcement Training Academy located in Donelson, Tennessee. Captain Anderson has been assigned to a variety of teams within the Knox County Sheriff’s Office with both Patrol and Corrections.  Currently, Captain Anderson is the Facility Commander of the Knox County Work Release Center.

Contact Information

KCSO Corrections

Quick Links &
General Information

5001 Maloneyville Rd.  Knoxville, TN 37918

865-281-6700

On site video visitation:

8:00 a.m. to 1:30 p.m. (last scheduled visit at 1:00 p.m.)

3:00 pm to 6:00 p.m. (last scheduled visit at 5:30)

Remote Visits (from home only):

8:00 a.m to 1:30 p.m. (last scheduled visit at 1:00 p.m.)

3:00 p.m. to 9:00 p.m. (last scheduled visit at 8:30)

Daily Schedule:

Day/Time

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Mornings

Unit 2 and 3

Unit 1 and 3

Unit 3 and 4

Unit 2 and 3

Unit 3 and 6

Unit 1 and 3

Unit 3, 4, and 6

Evenings

Unit 3 and 4

Unit 2 and 3

Unit 3 and 6

Unit 1 and 3

Unit 3 and 4

Unit 2, 3, and 6

Unit 1 and 3

Remote Visits Unscheduled

In addition to two scheduled 30 minute visits per week, family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed.  Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors.  Please visit www.jailatm.com, set up an account and follow menu for “Call Now” button. Cost is $5.99/call.

Click here for more on visitation from the KCSO Policy and Procedure Manual.

Tablet Gold Pass Purchases

You may be requested by an inmate to purchase a Gold Pass in a message.  Gold passes allow inmates to keep a tablet on their person for a one hour period.  They are NOT required for the inmate to receive scheduled visits or video calls.  Gold passes only allow the inmate keep the tablet on person without timing out.  All inmates are allowed 15 minutes every two hours of the day without charge.

4900 Maloneyville Rd. Knoxville, TN 37918

865-281-6700

Work Release Center Visitations are available 6:00pm – 10:00pm

All remote visitations are scheduled at http://www.jailatm.com.  All onsite internal visits are located at the Knox County Sheriff’s Work Release Center.

If you do not have a home computer or access to the internet, you may use internal onsite visitation on Maloneyville Rd. Public kiosks are located at the Visitation Center. To schedule these visits call 865-281-6700 and select option 6 (visitation information). A staff member will assist you in scheduling your visit. 

Remote Visits Unscheduled

In addition to two scheduled 30 minute visits per week, family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed.  Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors.  Please visit www.jailatm.com, set up an account and follow menu for “Call Now” button. Cost is $5.99/call.

Click here for more on visitation from the KCSO Policy and Procedure Manual.

Tablet Gold Pass Purchases

You may be requested by an inmate to purchase a Gold Pass in a message.  Gold passes allow inmates to keep a tablet on their person for a one hour period.  They are NOT required for the inmate to receive scheduled visits or video calls.  Gold passes only allow the inmate keep the tablet on person without timing out.  All inmates are allowed 15 minutes every two hours of the day without charge.

 

400 W. Main St.  Knoxville, TN 37902

865-342-9620

KCJ Visitations conducted at the onsite internal visitation center on Maloneyville are available by the below schedule:

Day

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

A Side

1st and 3rd 0800-1400

2nd and 4th 1500-1800

0800-1400

1500-1800

0800-1400

1500-1800

0800-1400

1500-1800

Remote ONLY extended time

1800-2100

 

1800-2100

 

1800-2100

 

1800-2100

B Side

1st and 3rd 1500-1800

2nd and 4th 0800-1400

1500-1800

0800-1400

1500-1800

0800-1400

1500-1800

0800-1400

Remote ONLY extended time

1800-2100

1800-2100

 

1800-2100

 

1800-2100

 

Remote Visits Unscheduled

In addition to two scheduled 30 minute visits per week, family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed.  Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors.  Please visit www.jailatm.com, set up an account and follow menu for “Call Now” button. Cost is $5.99/call.

Click here for more on visitation from the KCSO Policy and Procedure Manual.

Tablet Gold Pass Purchases

You may be requested by an inmate to purchase a Gold Pass in a message.  Gold passes allow inmates to keep a tablet on their person for a one hour period.  They are NOT required for the inmate to receive scheduled visits or video calls.  Gold passes only allow the inmate keep the tablet on person without timing out.  All inmates are allowed 15 minutes every two hours of the day without charge.

Inmate Services/Information

  • FAQs
  • JAIL ATM
  • Telephones/Securus
  • Miscellaneous
  • Espanol

Select a tab to find out more information on each subject.

  1. Before logging in to visit, check your webcam for good picture quality and make sure you are located in well-lit area, but not where your camera is in direct sunlight.
  2. Check your sound quality/ audio level.  Most webcams and operating systems allow for testing of your microphone on your system.
  3. Speak normally.  Some have a tendency to speak loudly or directly into the microphone and this causes distortion for the inmate.  Avoid allowing persons sitting or standing behind to talk, as they often speak louder than necessary.
  4. Avoid large movements during the call.  Webcams are often sensitive to movement and do not offer a good picture during movement.
  5. Check your internet speed.  Low bandwidths may cause lag time in transmission of your video feed. If unsure of your internet speed, contact your internet service provider to ensure your internet speeds are capable of handling video conferencing.
  6. Be logged into your account on time and ready to visit.   If you are late for the visit, you will only be allowed the remainder of your scheduled time.

Handicap visits will be conducted at the Detention Facility Lobby and may be scheduled by calling 865-281-6700 and selection option 5.

HELP and information using JAILATM.COM

Frequently Asked Questions about Video Visitation and Video Calls:

Q. When I sign on to JAILATM.COM, it sometime will not advance to the scheduling screen?

A. When choosing a web browser for this service consider using Microsoft Explorer or Google Chrome, some other browsers will not work with the website.

Q.  How long are the remote video visits and how much do they cost?

A. Each remote video visitation is 30 minutes and costs $5.99/call.

Q. I lost my password, I had connection problems, transaction issues, or I am having problems using the system?

A. Email support@jail.atm.com Monday through Friday, 8-4 Central time and include the name of the facility, transaction date, your name, recipient’s name and your contact information.

Q. How do I utilize the free visits on the public kiosks?

A.  Public kiosks are available for use by the public at the Work Release Center on Maloneyville Road.  These visits must be scheduled within a week of the desired visit. You may schedule your visit by calling 865-281-6788.  Visits at this site are for all Adult Jails operated by the Sheriff’s Office and adhere to the schedules found on the website at www.knoxsheriff.org.  After scheduling your visit, you will be required to arrive to the facility prior to your visit and present your identification.  You will be subject to a search and please leave your personal belongings in your car.  After check-in, you will be directed to the kiosk and there you will enter your identification and choose your inmate to visit. 

Q.  Can I still visit in person at the jail?

A.  No, video visitation has been adopted for all Adult Jails operated by the Sheriff’s Office.

Q. What  happens if I miss my video visitation or forget to log on?

A.  Visits that are scheduled will not be refunded, however if you use video calling you are only charged per minute.

Q.  What are video calls, and how do they work?

A.  Video Calls are available on JAILATM.COM.  In addition to two scheduled 30 minute visits per week, family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed.  Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors.  Please visit www.jailatm.com, set up an account and follow menu for “Call Now” button. Cost is $5.99/visit.

Q.  Are there any rules while my video visit is taking place?

A.  Yes.  All visits are subject to monitoring at any time, so any signs of indecency, including nudity or pornographic activities will result in termination of the visit and ban the visitor from future visits. 

Q. Is there anyone who is not allowed to video visit?

A. Yes.  Anyone who is party to an active order of protection with an inmate, or in any other way court directed not to have contact with is not will not be permitted to visit.

Messaging

Messaging is now available through www.jailatm.com .  After establishing an account with JAILATM, you may send messages and photos to inmates incarcerated in all Knox County Sheriff’s Office Facilities.  Inmates may also send messages to email addresses as well. The cost of this service is $.40/message. Messages and Photos are subject to approval and no sexually explicit or pornographic matter will be accepted.

Securus has increased functionality on their Android™ and iPhone Mobile Apps:

Mail to Inmate:

Name of Inmate (Include IDN)
Unit Number, Pod Assignment
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, Tennessee 37918

Click here to view the entire policy regarding how to communicate with an inmate at one of our facilities.

Reporting Family Emergencies:

If there is an emergency, call (865) 281-6700 (Detention Facility) or (865) 342-9620 and advise the operator of the situation. When the emergency is verified, then the call can go through.

Adding Funds to an Inmate Account:

Jail ATMs are located in the lobby of the Roger D. Wilson Detention Facility and the Knox County Jail.  There is also an ATM at the onsite visitation center.  You may place cash into the ATM for the inmate for a $4.95 surcharge.  ATMs will also accept credit cards for a 10% surcharge. You may also add funds to inmate accounts by visiting www.jailatm.com.

Money Orders and Cashier’s Checks will be accepted by MAIL ONLY. A $2.50 surcharge will automatically be placed on all Money Order and Cashier’s Check received. Do not include any letters or correspondence with the Money Order or Cashier’s Check, as it will not be given to inmates.

Mail Money Orders or Cashier’s Checks to:
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918

Money Orders and Cashier’s Checks should be made out to:
Roger D. Wilson Detention Facility
In Care of: (Inmate’s Name and IDN)

Funds may be added to an inmate for commissary, Phone or messaging at www.jailatm.com.

Personal Property:

Personal property will not be accepted unless prior approval has been obtained from the Facility Commander or his/her designee.

Inmates may release personal property 24 hours a day, 7 days a week.

Money will only be released Monday through Friday during normal business hours.  A “Property Transfer Receipt” must be completed prior to the money or property being issued.

Release of Funds to Inmates

All inmates being released from a Knox County Correctional Facility will be issued a debt card for the balance of their “Inmate Money Account.”  Inmates may pick up funds if not available upon release at the Roger D. Wilson Detention Facility.

Note: All monies not claimed within one year will be cancelled and the funds transferred to the State of Tennessee as unclaimed funds

A list of the individuals currently incarcerated in Knox County.

Individuals arrested in Knox County within the last 24 hours.

This is a link to the Knox County court clerk, to pay costs online.

Inmate Programs

The KCSO Corrections Unit employs devoted and dedicated individuals that assist inmates with a variety of programs designed to educate, rehabilitate, as well as establish habits and measures to help prevent future incarceration.

Chief Steve Bravo

Chief Steve Bravo, in suit, standing in front of bookcase of the "Leadership Library"

In 1999, Steve started off as an Identification Officer in Intake.  He was selected to go to the Knox County Regional Training Academy where he became a certified officer. In 2002, Steve was promoted to a Corporal over Intake.  In 2003, he was promoted to a Sergeant in housing.  While a Sergeant, he filled in numerous times as the Lieutenant of Operations where he was in charge of the entire shift at the Detention Facility.  In 2006, Steve was promoted to Lieutenant and worked as the Lieutenant of Operations for several years.  In 2012, he worked in the Office of Professional Standards.  Promoted to Captain in 2014, he was took over Inmate Industries.  In 2015, Chief Bravo was promoted to Assistant Chief and became the Assistant Chief over the Roger D. Wilson Detention Facility.  In 2018 and currently, Chief Bravo is the Director over the Programs Division at the Roger D. Wilson Detention Facility. 

Apply to be A Volunteer for Our Programs

ITP

Intensive Treatment Program

• A MINIMUM of 90 days of treatment.
• Required to purchase an MRT (Moral Reconation Therapy) workbook.
• Addresses drug/alcohol addiction, criminal
• Behavior, and a multitude of other issues.
• You MUST be sentenced or Court Ordered to be eligible for this program.
• This program is eligible for jail credits.

RELIGIOUS SERVICES

Religious Services

• Service times and denominations vary.
• If the religion you practice is not offered in your pod, please request.
FOCUS…..
• Faith-based life skills program that teaches anger management, parenting, workforce development, and problem-solving from a moral basis.
• MUST have GED/Hi-SET or High School Diploma to participate.
• This program is eligible for jail credits.

JOB READINESS

Job Readiness

• Classes are designed to provide participants with the following:
• Guidance to create resumes and cover letters.
• Guidance to develop and improve interviewing skills.
• Guidance for soft skills - including attire, timeliness, attitude, etc.
• Interest inventories (Los Rios, O*NET, etc.) for career direction.
Classes are facilitated by American Job Center Career Specialist.

LIFE RECOVERY

Life Recovery

• This is a Bible study focusing primarily on addiction recovery.
• Group meets once a week.
• Only offered to general population females at the Detention Facility.

24/7 DAD

24/7 DAD

• Program developed by the National Fatherhood Initiative.
• Focuses on characteristics that every father needs:
• Self-awareness
• Caring for Self
• Fathering Skills
• Parenting Skills
• Relationship Skills

RESPONSIBLE FATHERHOOD

Responsible Fatherhood

• Meets once a week for about five Weeks.
• Designed to help fathers overcome barriers that prevent them from becoming effective and nurturing parents.
• Offered to maximum security males.

MASTER LIFE

Master Life

In-depth Bible study. • Group meets once a week. • Only offered to MAXIMUM males at the Knox County Jail.

UNBROKEN

Unbroken

• Meets weekly with men and women who are victims of sexual trauma or abuse. • Provides Psychoeducation on the lasting effects of sexual trauma, as well as coping and managing symptoms. • Group is facilitated by the Sexual Assault Center of East Tennessee.

PEER SUPPORT

Peer Support

• This group is run by Peninsula Peer Support Academy.
• Deals with depression and anxiety.
• Meets once a week.

PCG

Pre-Contemplation Group

• Personal Exploration/Support Group.
• Meets once a week for about five weeks.

EDUCATIONAL SERVICES

Educational Services

• We offer a few different opportunities.
• See separate flyer for full details.

AA/NA

Alcoholics Anonymous/ Narcotics Anonymous

• Run by outside volunteers who have been in your shoes.
• 12-Step meetings can help you own up to what drugs and/or alcohol have done to you in a supportive atmosphere.

LEASING UP

Leasing Up

• Providing inmates with resources regarding public housing placement.
• Facilitated by KCDC.

EXPUNGEMENT EDUCATION

Expungement Education

• Providing information regarding expunging their charges.
• Facilitated by UT Law Clinic

DRIVERS LICENSE WORKSHOP

Drivers License Workshop

• Provides information on the reinstatement of driver’s license.
• Facilitated by Knox County General Sessions & Criminal Court Driver’s License Specialist.

FREEDOM INSIDE

Freedom Inside

• This group is run by YWCA (Young Women’s Christian Association).
• You MUST not have ANY “aggravated” charges to be eligible.
• Teaches women who have been mentally, physically, and emotionally abused, techniques and strategies to help deal with the damage that has been done to them.

CHILD SUPPORT EDUCATION SESSIONS

Child Support Education Sessions

• Provides information and answers basic questions regarding the child support system in the State of Tennessee.
• Facilitated by Maximus Child Support Services, Dept. of Human Services, and the Tennessee Child Support Employment and Parenting Program.

MONEY MANAGEMENT

Money Management

• Classes are designed to provide participants with an understanding of personal finance topics that include budgeting, savings, credit scores, credit reports, and debts.
• Classes are facilitated by Operation Hope Financial Well-Being Coaches.
0
HiSET (GED) graduates per year
0
Successful ITP Completions
0
FOCUS Alumni
0
Baptisms
0
Current Active Volunteers
0
Voluntarily Attended Aftercare

Bridging the Gap is one of the Corrections Division’s most successful  initiatives.  Working with inmates, to assist them to return to civilian life by gaining skills necessary to become a positive member of society.

Click the image below to see more.

Accredited Through Top
Professional Organizations

The Knox County Sheriff’s Office continually seeks to improve.  Part of this is being partnered with top State and Federal accreditors whose goals and visions are synonymous with that of our Corrections Unit.

Information regarding TCI.  Reviewed Annually, been partnered since, etc.

Information regarding ACA.  Reviewed every three years, been partnered since, etc.

The Knox County Sheriff’s Correction’s Division maintains a ZERO TOLERANCE in keeping with Public Law 108-79, the Prison Rape Elimination Act (PREA) of 2003, which will enhance intervention, documentation, reporting, and investigative procedures. The Knox County Sheriff’s Office has mandated a zero-tolerance towards all forms of sexual abuse and sexual harassment.  Such conduct is prohibited and will not be tolerated; to include inmate-on-inmate sexual abuse or harassment and employee-on-inmate sexual abuse or harassment.  It is Knox County Sheriff’s Office’s policy to aggressively investigate all allegations, regardless of the source, and prosecute those who are involved in incidents of sexual abuse.  Criminal investigations will be referred to the Knox County Major Crimes Division. Alleged victims of sexual abuse or harassment will be provided a supportive and protective environment. The credibility of an alleged victim, suspect, or witness is assessed on an individual basis and not determined by the person’s status as inmate or staff.

Citizens can make third-party notifications of sexual abuse in any Knox County Correctional facility by:

Calling the Sexual Assault Center of East Tennessee

2455 Sutherland Avenue, Suite B
Knoxville, TN 37919
Telephone Number: 865-522-7273
Or
E-mail a complaint to prea@knoxsheriff.org
Or
Call the KCSO internal hotline at 865-281-6952

PREA Standards 115.22 and 115.54

Please click here for KCSO’s policy regarding the referral of allegations of inmate sexual abuse or inmate sexual harassment for criminal investigation.

For the 2014 Annual PREA Report, please click here

For the 2015 Annual PREA Report, please click here

For the 2016 Annual PREA Report, please click here

For the 2017 Annual PREA Report, please click here

For the 2017 Annual PREA Audit Report, please click here

For the 2018 Annual PREA Report, please click here

Prison Rape Elimination Act Audit Summary Report

We are always looking for individuals with a mindset to make a purpose, work as a team, and willing to learn to be leaders in the community.

Contact the Corrections Unit

KCSO Corrections officers, supervisors, Sheriff posing on Detention facility steps
Sheriff Tom Spangler

Knox County Sheriff's Office

Knoxville, TN

Tom Spangler, Sheriff