KCSO Corrections
Contact Information
General Facility Information
5001 Maloneyville Rd. Knoxville, TN 37918
Inmates are allowed two Scheduled visit a week.
On site video visitation:
8:00 a.m. to 1:30 p.m. (last scheduled visit at 1:00 p.m.)
3:00 pm to 6:00 p.m. (last scheduled visit at 5:30)
Remote Visits (From Home Only)
8:00 a.m to 1:30 p.m. (last scheduled visit at 1:00 p.m.)
3:00 p.m. to 9:00 p.m. (last scheduled visit at 8:30)
Daily Schedule:
Day/Time | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
Mornings | Unit 2 and 3 | Unit 1 and 3 | Unit 3 and 4 | Unit 2 and 3 | Unit 3 and 6 | Unit 1 and 3 | Unit 3, 4, and 6 |
Evenings | Unit 3 and 4 | Unit 2 and 3 | Unit 3 and 6 | Unit 1 and 3 | Unit 3 and 4 | Unit 2, 3, and 6 | Unit 1 and 3 |
Inmates are allowed two Scheduled visit a week.
Remote Visits Unscheduled
Family and friends utilizing a home computer, tablet or other internet device may attempt to contact an inmate during the scheduled visitation hours listed on an Unscheduled call if the Inmate and a device is available at that time. Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors.
Inmate Unscheduled Video Out
In addition to the Unscheduled calls from home now Inmates are allowed to call out on an unscheduled video chat. The cost of the unscheduled chat calling out is paid for out of the inmates own account.
4900 Maloneyville Rd. Knoxville, TN 37918
Inmates are allowed two Scheduled visit a week.
Work Release Center Visitations Hours
On Site Visitation Hours
Monday – Friday 04:30p.m. – 6:00p.m. After Workers Return
Saturday & Sunday Morning Hours 08:00a.m. – 01:30p.m.
Saturday & Sunday Afternoon Hours 03:00p.m. – 06:00p.m.
Off Site Visitation Hours
Monday – Friday 04:30p.m. – 9:00p.m. After Workers Return
Saturday & Sunday Morning Hours 08:00a.m. – 01:30p.m.
Saturday & Sunday Afternoon Hours 03:00p.m. – 09:00p.m.
Daily Schedule: On Site
Day/Time | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
Mornings | 8a.m.-1:30 p.m. | N/A | N/A | N/A | N/A | N/A | 8a.m.- 1:30 p.m. |
Evenings | 3 p.m.- 6p.m | 4:30 p.m.- 6p.m | 4:30 p.m.- 6p.m | 4:30 p.m.- 6p.m | 4:30 p.m.- 6p.m | 4:30 p.m.- 6p.m | 3 p.m.- 6p.m |
Daily Schedule: Off Site
Day/Time | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
Mornings | 8a.m.-1:30 p.m. | N/A | N/A | N/A | N/A | N/A | 8a.m.- 1:30 p.m. |
Evenings | 3 p.m. – 9 p.m | 4:30 p.m. – 9 p.m | 4:30 p.m. – 9 p.m | 4:30 p.m. – 9 p.m | 4:30 p.m. – 9 p.m | 4:30 p.m. – 9 p.m | 3 p.m. – 9 p.m |
On Site Visitations conducted for Work Release Center are held at the On Site internal visitation center at 5109 Maloneyville Road.
On Site Visitations conducted for Work Release Center are held at the onsite internal visitation center at 5109 Maloneyville Road. If you do not have a home computer or access to the internet, once you create an account you may use internal onsite visitation Public kiosks located at the Visitation Center to conduct you visits.
Scheduled Remote Visitation
Family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed by Scheduled Remote Visitaion.
Remote Visits Unscheduled
Family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed. Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors.
Inmate Unscheduled Video Out
In addition to the Unscheduled calls from home now Inmates are allowed to call out on an unscheduled video chat. The cost of the unscheduled chat calling out is paid for out of the inmates own account.
400 W. Main St. Knoxville, TN 37902
Inmates are allowed two Scheduled visit a week.
KCJ Visitations conducted at the onsite internal visitation center at 5109 Maloneyville Road are available by the below schedule:
Day | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
A Side | 1st and 3rd 0800-1400 2nd and 4th 1500-1800 | 0800-1400 | 1500-1800 | 0800-1400 | 1500-1800 | 0800-1400 | 1500-1800 |
Remote ONLY extended time | 1800-2100 |
| 1800-2100 |
| 1800-2100 |
| 1800-2100 |
B Side | 1st and 3rd 1500-1800 2nd and 4th 0800-1400 | 1500-1800 | 0800-1400 | 1500-1800 | 0800-1400 | 1500-1800 | 0800-1400 |
Remote ONLY extended time | 1800-2100 | 1800-2100 |
| 1800-2100 |
| 1800-2100 |
|
On Site Visitations conducted for the Knox County Jail are held at the On Site internal visitation center at 5109 Maloneyville Road.
On Site Visitations conducted for Work Release Center are held at the onsite internal visitation center at 5109 Maloneyville Road. If you do not have a home computer or access to the internet, once you create an account you may use internal onsite visitation Public kiosks located at the Visitation Center to conduct you visits.
Scheduled Remote Visitation
Family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed by Scheduled Remote Visitaion.
Remote Visits Unscheduled
Family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed. Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors.
Inmate Unscheduled Video Out
In addition to the Unscheduled calls from home now Inmates are allowed to call out on an unscheduled video chat. The cost of the unscheduled chat calling out is paid for out of the inmates own account.
Inmate Services/Information
Mail to Inmate
Name of Inmate (Include IDN)
Unit Number, Pod Assignment
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, Tennessee 37918
Reporting Family Emergencies:
If there is an emergency, call (865) 281-6700 (Detention Facility) and advise the operator of the situation. When the emergency is verified, then the call can go through.
Adding Funds to an Inmate Account:
The Deposit ATMs are located in the lobby of the Roger D. Wilson Detention Facility and the Knox County Jail. There is also an ATM at the onsite visitation center. You may place cash into the ATM for the inmate for a $3.45 surcharge. ATMs will also accept credit cards for a 5% surcharge plus the $3.45 surcharge. You may also add funds to inmate accounts by visiting www.correctpay.com.
Money Orders and Cashier’s Checks will be accepted by MAIL ONLY. Do not include any letters or correspondence with the Money Order or Cashier’s Check, as it will not be given to inmates.
Mail Money Orders or Cashier’s Checks to:
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918
Money Orders and Cashier’s Checks should be made out to:
Roger D. Wilson Detention Facility
In Care of: (Inmate’s Name and IDN)
Funds may be added to an inmate account for Commissary, Messaging, Tech Accounts (for funding collect messages) and to schedule Video Visitation at www.correctpay.com.
Phone time can be added at https://icsolutions.com/.
Personal Property:
Personal property will not be accepted unless prior approval has been obtained from the Facility Commander or his/her designee.
Inmates may release personal property 24 hours a day, 7 days a week.
Money will only be released Monday through Friday during normal business hours. A “Property Transfer Receipt” must be completed prior to the money or property being issued.
Release of Funds to Inmates
All inmates being released from a Knox County Correctional Facility will be issued a debt card for the balance of their “Inmate Money Account.” Inmates may pick up funds if not available upon release at the Roger D. Wilson Detention Facility.
Note: All monies not claimed within one year will be cancelled and the funds transferred to the State of Tennessee as unclaimed funds
Select a tab to find out more information on each subject.
Mail to Inmate:
Name of Inmate (Include IDN)
Unit Number, Pod Assignment
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, Tennessee 37918
Reporting Family Emergencies:
If there is an emergency, call (865) 281-6700 (Detention Facility) or (865) 342-9620 and advise the operator of the situation. When the emergency is verified, then the call can go through.
Adding Funds to an Inmate Account:
The Deposit ATMs are located in the lobby of the Roger D. Wilson Detention Facility and the Knox County Jail. There is also an ATM at the onsite visitation center. You may place cash into the ATM for the inmate for a $3.45 surcharge. ATMs will also accept credit cards for a 5% surcharge plus the $3.45 surcharge. You may also add funds to inmate accounts by visiting www.correctpay.com.
Money Orders and Cashier’s Checks will be accepted by MAIL ONLY. Do not include any letters or correspondence with the Money Order or Cashier’s Check, as it will not be given to inmates.
Mail Money Orders or Cashier’s Checks to:
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918
Money Orders and Cashier’s Checks should be made out to:
Roger D. Wilson Detention Facility
In Care of: (Inmate’s Name and IDN)
Funds may be added to an inmate account for Commissary, Messaging, Tech Accounts (for funding collect messages) and to schedule Video Visitation at www.correctpay.com.
Phone time can be added at https://icsolutions.com/.
Personal Property:
Personal property will not be accepted unless prior approval has been obtained from the Facility Commander or his/her designee.
Inmates may release personal property 24 hours a day, 7 days a week.
Money will only be released Monday through Friday during normal business hours. A “Property Transfer Receipt” must be completed prior to the money or property being issued.
Release of Funds to Inmates
All inmates being released from a Knox County Correctional Facility will be issued a debt card for the balance of their “Inmate Money Account.” Inmates may pick up funds if not available upon release at the Roger D. Wilson Detention Facility.
Note: All monies not claimed within one year will be cancelled and the funds transferred to the State of Tennessee as unclaimed funds
Select a tab to find out more information on each subject.
Mail to Inmate:
Name of Inmate (Include IDN)
Unit Number, Pod Assignment
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, Tennessee 37918
Click here to view the entire policy regarding how to communicate with an inmate at one of our facilities.
Reporting Family Emergencies:
If there is an emergency, call (865) 281-6700 (Detention Facility) or (865) 342-9620 and advise the operator of the situation. When the emergency is verified, then the call can go through.
Adding Funds to an Inmate Account:
The Deposit ATMs are located in the lobby of the Roger D. Wilson Detention Facility and the Knox County Jail. There is also an ATM at the onsite visitation center. You may place cash into the ATM for the inmate for a $3.45 surcharge. ATMs will also accept credit cards for a 5% surcharge plus the $3.45 surcharge. You may also add funds to inmate accounts by visiting www.correctpay.com.
Money Orders and Cashier’s Checks will be accepted by MAIL ONLY. Do not include any letters or correspondence with the Money Order or Cashier’s Check, as it will not be given to inmates.
Mail Money Orders or Cashier’s Checks to:
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918
Money Orders and Cashier’s Checks should be made out to:
Roger D. Wilson Detention Facility
In Care of: (Inmate’s Name and IDN)
Funds may be added to an inmate account for Commissary, Messaging, Tech Accounts (for funding collect messages) and to schedule Video Visitation at www.correctpay.com.
Phone time can be added at https://icsolutions.com/.
Personal Property:
Personal property will not be accepted unless prior approval has been obtained from the Facility Commander or his/her designee.
Inmates may release personal property 24 hours a day, 7 days a week.
Money will only be released Monday through Friday during normal business hours. A “Property Transfer Receipt” must be completed prior to the money or property being issued.
Release of Funds to Inmates
All inmates being released from a Knox County Correctional Facility will be issued a debt card for the balance of their “Inmate Money Account.” Inmates may pick up funds if not available upon release at the Roger D. Wilson Detention Facility.
Note: All monies not claimed within one year will be cancelled and the funds transferred to the State of Tennessee as unclaimed funds
Select a tab to find out more information on each subject.
- Before logging in to visit, check your webcam for good picture quality and make sure you are located in well-lit area, but not where your camera is in direct sunlight.
- Check your sound quality/ audio level. Most webcams and operating systems allow for testing of your microphone on your system.
- Speak normally. Some have a tendency to speak loudly or directly into the microphone and this causes distortion for the inmate. Avoid allowing persons sitting or standing behind to talk, as they often speak louder than necessary.
- Avoid large movements during the call. Webcams are often sensitive to movement and do not offer a good picture during movement.
- Check your internet speed. Low bandwidths may cause lag time in transmission of your video feed. If unsure of your internet speed, contact your internet service provider to ensure your internet speeds are capable of handling video conferencing.
- Be logged into your account on time and ready to visit. If you are late for the visit, you will only be allowed the remainder of your scheduled time.
Handicap visits will be conducted at the Detention Facility Lobby and may be scheduled by calling 865-281-6700 and selection option 5.
HELP and information using JAILATM.COM
Frequently Asked Questions about Video Visitation and Video Calls:
Q. When I sign on to JAILATM.COM, it sometime will not advance to the scheduling screen?
A. When choosing a web browser for this service consider using Microsoft Explorer or Google Chrome, some other browsers will not work with the website.
Q. How long are the remote video visits and how much do they cost?
A. Each remote video visitation is 30 minutes and costs $5.99/call.
Q. I lost my password, I had connection problems, transaction issues, or I am having problems using the system?
A. Email support@jail.atm.com Monday through Friday, 8-4 Central time and include the name of the facility, transaction date, your name, recipient’s name and your contact information.
Q. How do I utilize the free visits on the public kiosks?
A. Public kiosks are available for use by the public at the Work Release Center on Maloneyville Road. These visits must be scheduled within a week of the desired visit. You may schedule your visit by calling 865-281-6788. Visits at this site are for all Adult Jails operated by the Sheriff’s Office and adhere to the schedules found on the website at www.knoxsheriff.org. After scheduling your visit, you will be required to arrive to the facility prior to your visit and present your identification. You will be subject to a search and please leave your personal belongings in your car. After check-in, you will be directed to the kiosk and there you will enter your identification and choose your inmate to visit.
Q. Can I still visit in person at the jail?
A. No, video visitation has been adopted for all Adult Jails operated by the Sheriff’s Office.
Q. What happens if I miss my video visitation or forget to log on?
A. Visits that are scheduled will not be refunded, however if you use video calling you are only charged per minute.
Q. What are video calls, and how do they work?
A. Video Calls are available on JAILATM.COM. In addition to two scheduled 30 minute visits per week, family and friends utilizing a home computer, tablet or other internet device may contact an inmate during the scheduled visitation hours listed. Inmate may receive these additional visits unlimited on supplied tablets or kiosks not being used for scheduled visitors. Please visit www.jailatm.com, set up an account and follow menu for “Call Now” button. Cost is $5.99/visit.
Q. Are there any rules while my video visit is taking place?
A. Yes. All visits are subject to monitoring at any time, so any signs of indecency, including nudity or pornographic activities will result in termination of the visit and ban the visitor from future visits.
Q. Is there anyone who is not allowed to video visit?
A. Yes. Anyone who is party to an active order of protection with an inmate, or in any other way court directed not to have contact with is not will not be permitted to visit.
Messaging
Messaging is now available through www.jailatm.com . After establishing an account with JAILATM, you may send messages and photos to inmates incarcerated in all Knox County Sheriff’s Office Facilities. Inmates may also send messages to email addresses as well. The cost of this service is $.40/message. Messages and Photos are subject to approval and no sexually explicit or pornographic matter will be accepted.
Securus has increased functionality on their Android™ and iPhone Mobile Apps:
- Find out more information at the following links:
Mail to Inmate:
Name of Inmate (Include IDN)
Unit Number, Pod Assignment
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, Tennessee 37918
Click here to view the entire policy regarding how to communicate with an inmate at one of our facilities.
Reporting Family Emergencies:
If there is an emergency, call (865) 281-6700 (Detention Facility) or (865) 342-9620 and advise the operator of the situation. When the emergency is verified, then the call can go through.
Adding Funds to an Inmate Account:
Jail ATMs are located in the lobby of the Roger D. Wilson Detention Facility and the Knox County Jail. There is also an ATM at the onsite visitation center. You may place cash into the ATM for the inmate for a $4.95 surcharge. ATMs will also accept credit cards for a 10% surcharge. You may also add funds to inmate accounts by visiting www.jailatm.com.
Money Orders and Cashier’s Checks will be accepted by MAIL ONLY. Do not include any letters or correspondence with the Money Order or Cashier’s Check, as it will not be given to inmates.
Mail Money Orders or Cashier’s Checks to:
Roger D. Wilson Detention Facility
5001 Maloneyville Road
Knoxville, TN 37918
Money Orders and Cashier’s Checks should be made out to:
Roger D. Wilson Detention Facility
In Care of: (Inmate’s Name and IDN)
Funds may be added to an inmate for commissary, Phone or messaging at www.jailatm.com.
Personal Property:
Personal property will not be accepted unless prior approval has been obtained from the Facility Commander or his/her designee.
Inmates may release personal property 24 hours a day, 7 days a week.
Money will only be released Monday through Friday during normal business hours. A “Property Transfer Receipt” must be completed prior to the money or property being issued.
Release of Funds to Inmates
All inmates being released from a Knox County Correctional Facility will be issued a debt card for the balance of their “Inmate Money Account.” Inmates may pick up funds if not available upon release at the Roger D. Wilson Detention Facility.
Note: All monies not claimed within one year will be cancelled and the funds transferred to the State of Tennessee as unclaimed funds
Quick Links
A list of the individuals currently incarcerated in Knox County.
Individuals arrested in Knox County within the last 24 hours.
This is a link to the Knox County court clerk, to pay costs online.
