KCSO Support Services

The Support Services Unit provides the public with records and reports relating to the Knox County Sheriff’s Office. The unit handles local, state, and federal information relating to criminal and vehicle records, missing persons, and stolen property. In addition, Support Services provides support to all officers and employees of the department as well as area local law enforcement through accurate record keeping. 

Communication Processing

Support Services is top notch in relating all pertinent information in a timely and organized fashion

Constant Community Contact

Our Support Services Unit allows for the community to have continual contact with KCSO

Support Services Areas

Female sitting at desk on phone looking at computer

Teleserve

Teleserve makes various non-emergency crime reports and assists the public 24 hours a day, seven days a week.
Female with papers smiling at camera

Records

Records oversees all public records requests, matters of expungements, orders of protection, and validation of NCIC entries.
Over the shoulder view of computer screens

LEIDs

LEIDs, also in operation at all times, is responsible for making entries into the NCIC database, processing criminal warrants, and relaying crucial information to officers via radio.
Female getting assistance at KCSO records window

City/County Building

Located at 400 W. Main Street, many of your needs and questions can bemet here.
North Precinct Captain Smiling at desk

North Precinct

This Precinct, located in the Halls community, allows the citizens of Knox County a convenient, free parking location to file Non-Emergency reports, pick up copies of Incident and Traffic Crash reports, or get advise on how to deal with situations they are facing.
Female getting folder out of filing cabinet

West Precinct

Another location to aid in convenience for Knox County Citizens. This precinct is located in on Parkside Dr. in West Knoxville.

Just a Few of the Services Offered

You can select the “Online Incident Report” tab to obtain a copy of an Incident Report by submitting an online report request.  The request for is not only more convenient, it is free. 

You can also still obtain a copy of an Incident Report at any of our three offices.  Copies can be provided for incidents occurring in Knox County ONLY.
To obtain a copy of a report:

  1. Appear in person at one of our three offices (see below) between the hours of 8:00 am and 4:30 pm Monday through Thursday or between 8:00 am and 4:00 pm on Friday .  The office is closed on holidays and weekends.
  2. Bring with you a photo ID and payment of 15 cents per page, cash or check..  You must provide the exact amount, as we are unable to provide change.  We do accept coins.
  3. Please allow 3 working days for our staff to produce the copy of the report.

Bring the case number with you. If you do not know the case number, provide as much specific information as you can: name(s) associated with case, date/time of occurrence, location of occurrence, nature of case (e.g., burglary, vandalism). Please also provide your day time phone number where you can be reached if there are any questions regarding your request.

Offices:
KCSO Support Services City/County Building 400 W. Main Street
Knoxville, TN 37902 – (865) 215-2243

North Precinct 7326 Norris Freeway
Knoxville, 37918 – (865) 922-1070

West Precinct 11429 Parkside Drive
Knoxville, TN 37934 – (865) 392-1670

To submit a request for an incident report online, click HERE to be redirected to the form.

You can obtain a copy of a Crash Report at any of our three offices.  Copies can be provided for incidents occurring in Knox County ONLY.
To obtain a copy of a report:

  1. Get a Copy of your Crash Report from https://apps.tn.gov/purchasetncrash/
  2. Appear in person at one of our three offices (see below) between the hours of 8:00 am and 4:30 pm Monday through Thursday or between 8:00 am and 4:00 pm on Friday .  The office is closed on holidays and weekends.
  3. Bring with you a photo ID and payment of 15 cents per page, cash or check.  You must provide the exact amount, as we are unable to provide change.  We do accept coins.
  4. Please allow 3 working days for our staff to produce the copy of the report.

Bring the case number with you. If you do not know the case number, provide as much specific information as you can: name(s) associated with case, date/time of occurrence, location of occurrence, nature of case (e.g., burglary, vandalism). Please also provide your day time phone number where you can be reached if there are any questions regarding your request.

Offices:
KCSO Support Services City/County Building 400 W. Main Street
Knoxville, TN 37902 – (865) 215-2243

North Precinct 7326 Norris Freeway
Knoxville, 37918 – (865) 922-1070

West Precinct 11429 Parkside Drive
Knoxville, TN 37934 – (865) 392-1670

There are three possible ways to obtain a background check:  in person, 3rd party or by mail.  First it is important to note that you may only obtain an official background check on yourself.  Secondly, this local background includes arrests in Knox County ONLY.
In Person:

   Obtain and complete the Release of Arrest Record form. Click here to download   (If you are unable to print the form, we can provide it to you at any of our offices or by FAX.)
   Appear in person at the City County Building between the hours of 8:00 am and 4:30 pm Monday through Thursday or between 8:00 am and 4:00 pm on Friday.  The office is closed on holidays and weekends.
   Bring with you a photo ID and payment of $15.00 (cash or check). You must provide the exact amount, as we are unable to provide change.
   Depending on the volume of customers, the background check can be completed by our staff within 15-20 minutes.

3rd Party or By Mail:
If you are unable to appear in person, you may have a 3rd party bring the form into our office or mail us the completed form provided the Background Check form has been notarized by a notary public. If you send the form by mail, please include the payment of $15.00 and a self-addressed stamped envelope.

   Mail to:
   KCSO Support Services City/County Building
   400 W. Main Street, Knoxville, TN 37902 – (865) 215-2243

 HOURS:
   Tuesdays and Wednesdays, 8:00 am to 4:00 pm.   For those with limited time restraints, please contact (865)215-2564 to try to schedule a time. The office is closed on holidays and weekends.
   LOCATION:  City/County Building, Level L-1
   COST:  $25.00 for the first three (3) cards
                 $5.00 for each additional card

During the times listed above, bring a valid photo ID and blank fingerprint cards to the Records window of the Sheriff’s Office on Level L-1 of the City/County Building in order to request copies of your finger prints.  You will pay for and receive a receipt for the number of fingerprint cards needed.  Cash and checks are the only accepted forms of payment. If paying with cash, please bring exact change. After getting a receipt, you must then go to the Fingerprint Lab Room L305 on Level L-3 for the actual printing.

Contact us to find out more about Support Services

KCSO Support Services

To contact the Support Services Unit, please call 865-215-2243.

Sheriff Tom Spangler

Knox County Sheriff's Office

Knoxville, TN

Tom Spangler, Sheriff